SMS, Phone and Emails Policy

Opt-In and Opt-Out Capability

Effective Date: July 13th, 2023

At Sociable Mortgage LLC (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled with care. This SMS, Phone Calls, and Email Privacy Policy explains how we handle your personal information in relation to text messages (SMS), phone calls, and email communications. It also outlines your rights and options regarding opting in and opting out of these communication channels. By engaging with our services, you consent to the terms of this policy.

SMS, Phone Calls, and Email Consent

1. Opt-In: By providing your mobile phone number, giving consent to receive phone calls, or sharing your email address, you expressly consent to receive text messages, phone calls, and emails for informational, promotional, and transactional purposes related to our services. You understand that standard message and data rates may apply for SMS and phone calls and that you may receive notifications via email even if you have opted out of other types of communication from us.
2. Opt-Out: You have the right to opt out of receiving SMS, phone calls, and emails from us at any time. To do so, you can follow the instructions provided in our messages or contact our customer support using the information provided below. Once you opt out, we will cease sending text messages, making phone calls, and sending emails, except as required by law or for critical service-related purposes.

SMS, Phone Calls, and Email Content

1. Informational Messages: We may send you text messages, make phone calls, and send emails to provide you with important updates, service notifications, payment reminders, and other relevant information related to your mortgage application or ongoing services.
2. Promotional Messages: With your consent, we may send you text messages, make phone calls, and send emails to inform you about new products, special offers, promotions, and other marketing communications that may be of interest to you. You can choose to receive these messages when you opt in, and you can opt out of receiving them at any time.
3. Transactional Messages: We may send you text messages, make phone calls, and send emails to confirm or validate specific transactions, such as appointment reminders, verification codes, or alerts related to your account activity.

Data Usage and Retention

1. Personal Information: To facilitate SMS, phone call, and email communications, we may collect and use your personal information, including your mobile phone number, email address, and other contact details. We will handle this information in accordance with our overarching Privacy Policy, which you can review on our website.
2. Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations. If you opt out of SMS, phone call, and email communications, we may retain your contact details in order to respect your preferences and ensure compliance with your request.

Security and Compliance

1. Security Measures: We implement appropriate technical and organizational measures to safeguard your personal information and protect it against unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet, mobile networks, or email platforms can be guaranteed as 100% secure.
2. Legal Compliance: We are committed to complying with all applicable laws and regulations governing SMS, phone call, and email communications, including relevant data protection and privacy laws. We will also respect any specific consent requirements imposed by local laws or regulations.

Contact Us

If you have any questions, concerns, or requests related to this SMS, Phone Calls, and Email Privacy Policy, or if you wish to opt out of receiving text messages, phone calls, and emails, please contact us using the following information:

Sociable Mortgage LLC.
Spring Valley Rd. Suite 902
Dallas, Texas, 75244.

(469) 615-3126
support@sociable.mortgage

Please note that opting out of SMS, phone call, and email communications does not affect our ability to communicate with you via other channels, as permitted by your preferences and applicable laws.

Thank you for choosing Sociable Mortgage L.L.C. We value your privacy and strive to provide you with a secure and personalized experience.